We had been badly let down by our high street mortgage provider regarding our re-mortgage. When we first got in touch with Lee Marston we didn't really know what we could do. We had got in touch with Lee through being a member of Unison. We found that Lee was approachable and understanding, we were also open and honest with him about our circumstances. During our re-mortgage application, he supported us through each stage of the application. He kept us informed at every stage and helped us to cope during a very stressful time. Lee found a mortgage provider that fitted our personal circumstances, which was very difficult. Not only did Lee help guide us through this very difficult time and through our unique set of circumstances, he also helped us to feel more empowered about our financial decisions as well. Through Lee providing us with informed choices, it helped us to feel more secure about our financial future. At all times, Lee was honest and professional in his work and in his approach in helping us through our remortgage.